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Support

Need help with Cool Dive? We're happy to help.

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We usually reply within 2 business days. Please include your device model and your iOS or Android version.

Frequently Asked Questions

How do I play?

Steer Pino the penguin between each pair of flags. Pass a flag on the wrong side and the run is over. Drag a finger left or right to turn, or tilt your phone when no finger is on the screen. Turn the board sideways to drift and slow down, rotate two fingers to brake hard, and use the jump ramps: green ones add points, red ones take them away. You can open the full guide any time from the ? button on the main menu, or How to play on the game-over screen.

Tilt steering isn't working.

Tilt only steers while no finger is touching the screen, so lift your finger first. If it still doesn't respond, make sure no other app is using the motion sensor and restart the Game.

How do I restore Remove Ads?

Sign in with the same Apple ID or Google account you used to buy it, then tap Remove ads on the main menu. The store recognizes that you already own it and restores it at no cost.

My score isn't on the leaderboard.

Scores are submitted when you're signed in to Game Center (iOS) or Google Play Games (Android). If you set a best score while signed out, it's sent automatically the next time you open the Game signed in. Only your personal best appears on the leaderboard.

I reinstalled the Game and lost my best score.

Your best score is stored on your device. If you were signed in to Game Center or Google Play Games when you set it, open the Game signed in to the same account and it will be restored from the leaderboard.

How do I turn the sound off?

Tap the sound button on the main menu.

How do I change my ad privacy choices?

See our Privacy Policy, section 7, for how to review your ad consent and tracking choices.

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